Conversational interfaces and Chatbots
Nowadays, online communication has become simple and interactive thanks to the usage of conversational interfaces powered by chatbots. These are able to communicate with users and provide virtual multi-language assistance 24/7.
The disruptive element in such a solution is Artificial Intelligence that allows a virtual assistant to comprehend messages from users and handle the conversation in order to provide access to both information and services.
Make your customer care services efficient and in real-time. Power up your selling and digital marketing operations. Contact us for receiving a personalized and non-binding offer tailored to your objectives and needs.
Create a direct communication channel with your citizens. Allow access to information and services in a few clicks and lower the cost of your help desk.
What can a chatbot do?
messages from users no matter if they are interactive, textual or vocal (yes, we use natural language processing)
user questions with specific and targeted messages
users to external sources of information such as websites
for searching, analyzing and selecting the exact information the user is looking for
and perform online searches
What are the advantages?
What are the benefits you can get right away?
it provides complete answers in real time
it is tireless and works 24 hours a day, 7 days a week
it can adapt its tone and personality to the one you want
it can easily understand and speak languages from all over the world
It integrates perfectly in the mobile user experience
it can anticipate the users’ needs sending notifications when needed
It can learn new knowledge in order to provide a great service
it can be easily integrated in your website
The platforms we are working with
Analytics & Dashboards
Our Big Data Analytics & Dashboard solutions are designed to support your team in the analysis of large volumes of data and in the creation of periodic reports or interactive dashboards to monitor all the most important KPIs.
Our Business Intelligence solutions can provide you with additional support: we transform data into information, information into knowledge, and you can use this knowledge to make strategic decisions and implement real action plans!